Cancellation policy
You have the right to cancel the contract concluded with us within 14 days without giving any reason.
The cancellation period is 14 days from the date of conclusion of the contract.
To exercise your right of cancellation, you must inform us, Olingua (Multilingua International GbR), of your decision to cancel the contract by means of a clear statement on a durable medium, e.g. a letter sent by post (Berliner Freiheit 26, 53111 Bonn, Germany) or an e-mail (info@olingua.de). To meet the cancellation deadline, it is sufficient for you to send this notification of exercising your right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we must refund all payments that we have received from you immediately and no later than 14 days from the day on which we receive notification of your cancellation.
For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
Under no circumstances will you be charged any fees for this repayment.
If you have requested that the translation should already begin during the cancellation period, you must pay us an amount for services already rendered that corresponds to the value of the services rendered up to the point in time at which you inform us of the exercise of the right of cancellation with regard to this contract.
Loss of the right of cancellation
Your right of cancellation shall expire before the end of the cancellation period if we have begun to perform the services with your express consent and the services have been provided in full before the end of the cancellation period.